Data & Analytics
Better Decision Making
The rapid increase and access to information has resulted in the emergence of a world of ‘big data.’ How your organization acquires, safeguards, and exploits this data can significantly impact your business competitiveness and success. ICT’s Data and Analytics solutions help you streamline and optimize your information ecosystem to give you a more significant level of control over your data, from data capture and storage to real-time insights and risk mitigation.
Good data analysis allows you to make faster and more accurate decisions which improves your business agility, operational performance, and positions your organization to capitalize on future growth prospects. Raw data requires processing to get insights. Data Analysis is used in improving business processes. Without proper analysis, raw data becomes bare numbers. The results require no errors in terms of encoding. ICT provides a disciplined approach in terms of organizing your data. We filter data and make sure that only essential information is utilized and transformed.
Customer Management
Every organization generates and stores client information, but it is frequently stored in distinct data silos. Sales teams keep track of prospects, customer service keeps track of problem resolution, and finance keeps track of payment details, but all of this information is kept separate. Combining this data represents a massive opportunity for businesses to engage with customers and provide the best experience possible.
The interaction starts from the first inquiry of the customer, but it does not end there. The process includes data every time there is an escalation until a customer gives valuable feedback. We help clients understand the behaviors of their customers through data analysis. Patterns are analyzed through machine learning, giving each client unparalleled customized service. Each organization’s sales and marketing team would benefit in classifying their customers according to preference. This systematic and transparent approach, in turn, would give our clients repeat customers.
Business Analytics
As organizations get more complicated, so do their difficulties and possibilities. Every firm generates a plethora of data from customers, suppliers, employees, and gadgets, representing a significant opportunity for enhanced understanding and decision-making assistance. Business analytics, when done correctly, is the process of transforming data into actionable information to solve business challenges, and this is where ICT comes in.
Your business data can help you take on the world if you have the proper knowledge. Our crew is well-versed in all types of organized and unstructured data. We understand precisely how to acquire and work with data from your legacy systems and the numerous devices your employees and consumers utilize.
However, it takes more than just technical knowledge. Our staff has extensive commercial and government-industry expertise to help you determine where you can get the most value out of your data. Many of Australia’s most well-known organizations rely on us to deliver flexible, business-aligned outcomes that put them ahead of the competition.
IOT
Every day, your customers, employees, and suppliers interact with a wide range of devices, from cameras and drones to smartphones and sensors. Internet of Things (IoT) is changing every area of our lives, at home, at work, and on the go. As a result, IoT represents a massive opportunity for organizations, with 49 percent of IT executives believing it plays a vital role in their digital business strategy*.
IoT can provide significant benefits; it is critical to recognize that it can also create risk if not handled properly. Every connected gadget poses a possible entry point for more sophisticated attackers. However, solid processes and contemporary technologies designed to safeguard IoT from the device and network to the application can help to limit the risk. With a solid security strategy in place, you can confidently enjoy the benefits of IoT.
In addition to seasoned business strategists and data scientists, our IoT team includes an industry-leading security practice. So whether you’re starting with a bit of budget or have a large number of devices, you can expect the same emphasis on delivering actual business value.
Location-based Analytics
Location-based analytics makes use of wireless infrastructure that most businesses already have in place to deliver insight from geographic data, assist companies in increasing revenues, launching new customer service initiatives, and even improving workplace health and safety.
We help customers uncover new revenue sources, drive efficiency in customer engagement, and improve customer experience by collaborating with our partners.
Assigned staff may recognize shoppers in a retail mall when their smart device enters the facility and be directed to offers that fit their preferences. Cameras may be able to identify previously banned individuals, allowing center security to act quickly. When a frequent flyer comes, an airport could recognize them and provide preferential service if they are running late for a trip. Meanwhile, a hospital may employ location-based analytics to help patients make their way to a specialist’s room, lowering stress and allowing them to arrive on time.
