B2B Product Manager

ICT Distribution is established solely to strengthen the distribution network in the APAC region with a particular focus on South Asian and Southeast Asian countries and its Headquarters in Sydney, Australia. We work on core Enterprise Solutions and retail products including a wide array of IT hardware and software products and other peripherals.

About the Role

We are seeking a talented and experienced B2B Product Manager to join our dynamic team. As the B2B Product Manager, you will play a crucial role in driving the success of our B2B product line, ensuring that our solutions meet the diverse cybersecurity need for our clients.

Responsibilities:

• Develop and implement product strategies that align with the business objectives and market demands.
• Identifying market opportunities through meetings, networking and other channels.
• Collaborate with cross-functional teams to define product roadmaps, prioritize features, and set product goals.
• Provide advanced training for partner product brands to existing customers.
• Prepare and schedule virtual training sessions.
• Structure presentations to fit the customer’s needs and circumstances.
• Create and produce user guides & web training modules.
• Serve as an SME (Subject Matter Expert) on assigned partner brand products and services.
• Work closely with Sales teams to ensure customer training needs are met.
• Support initiatives to improve training delivery & develop local operating processes.
• Perform miscellaneous job-related duties as assigned.

Qualifications:

• Demonstrable Customer Service experience or relative customer-facing experience. Software training experience is a bonus.
• Strong interpersonal skills & the ability to interact effectively with senior management.
• Ability to communicate complex concepts with clarity & enthusiasm.
• Exceptional planning & organization skills.
• Ability to adapt product training to suit customer needs, lead initiatives & drive Process improvements.
• Able to successfully present training processes and product features to the target audience.
• Able to convey information (written & verbal) effectively and efficiently.